Frequently Asked Questions...
Do I need to register to take advantage of your offers and discounts?
Yes, we are a subscription only service. Look at our tempting Offers and Discounts, we are sure that once you see them you will not hesitate in registering so that you can make big savings far exceeding your subscription fee.
How much is the subscription fee?
Our normal subscription fee is £75.00, you can register through your company or organisation at a reduced subscription price and with extra benefits such as FREE Travel savings and Buy One Get One Half Price Cruise vouchers.They can offer our service at a discounted, or free price to employees and members.
How much can I save?
Customers taking full advantage of our discounts, offers and currency rates can save over £3,000 per year.
What happens if I opt out of email notifications?
By the very nature of our service, and for you to have the best chance of making savings, we recommend you do not select this when registering. You may miss out on some of our fantastic deals as we get new deals every week. You can opt out on at any time by de-selecting the options in "My Account".
Can I get a discounted subscription fee through my company or organisation?
Yes, simply ask them to use the contact us form on our website and we will arrange to discuss this with them. Members registered through their company or organisation will receive access to our Travel Savings programme run in partnership with Arrivia Discover 365 and other extra benefits.
Is the subscription fee renewed automatically?
No, you will be sent an email offering you the chance to renew your subscription before your current one expires.
I have forgotten my password, what should I do?
Please use the forgotten password facility on our website.
Will I have a different password for the rewards website and the Travel Savings programme if appicable?
No, once you are logged into www.mycurrencyrewards.co.uk you will not need to sign in to get access to the external rewards website.
Can I suggest new offers for your website?
Yes, we are always looking for great deals for our members. If you own a company that would like to offer a discount, or think we should contact a company, email us at info@mycurrencyrewards.co.uk.
I have been given a special discount code, what should I do with it?
Enter the promotional code on the register page, checkout and the discount will be applied at the time of registration. Discount Codes only apply to subscription the service, if used for currency only purchases your order will be invalid and we will refund your payment.
I would like to speak with a member of staff what should I do?
Please complete the Contact Us page and one of our staff will get back to you within 3 working hours (Monday to Friday) and as soon as possible at weekends. Or ring us on Tel: 01946 825376.
A discount code or link isn't working, what can I do?
Message us via the Contact Us page with the name of the discount partner and the code or link that isn't working, and we will get it fixed as soon as possible.
How do I access the discounts?
Simply login and then click on the “Go to Discounts & Offers” icon, you will be transferred to all “live” offers and discounts and will be able to make instant savings.
There are 4 ways to access the discounts:
- A discount code used at checkout
- A unique code used at checkout
- Discount already added to the link and no need to add a code
- Shopping cards and E-codes where members need to register and can load funds to their cards or e-codes to use online or instore.
Please read the benefits page of each company before going to redeem, this will give you the actions you need to take.
I have gone to one of the offers and its asking me to sign up again what should I do?
You may be looking at the Gift Cards and ECodes, you need to follow the instructions on the benefits page.
Who provides the Rewards and what is my subscription fee paying for?
My Currency Rewards works in partnership with World Privilege Plus and Arrivia Discover 365 to bring you all of our great discounts & offers, your subscription fee pays for your rewards on our external Reward Programme partner websites but we also offer our additional fantastic currency exchange rates as a thank you to bring you the complete package. Compnay and organisation members will also gain access to Gold Mebership in our Travel Savings Programme with free travel savings included. Our Travel Savings Programme is provided and run by Arrivia Discover 365.
Do you provide services through other third-party companies?
Yes, all of the following are provided by third party partners of ours
Offers & Discounts section provided by World Privilege Plus, Travel Savings programme provided by Arrivia Discover 365, Travel Insurance provided by Firth Insurance. Foreign Curreny supplied by No1 Currency Exchange
When is the Customer Service Centre open?
Our Customer Service Centre is open: Monday – Friday 09:00 – 17:00 and Saturday 9:00 – 12.30. All calls to our Customer Service Centre are charged at national rates. During the current Covid-19 pandemic your call may be diverted to one of our personnel working from home, please be aware that normal “home” noises may be heard in the background.
What can I do if I am not happy with your service?
Please ring our customer services centre on Tel: 01946 825376 or e-mail customerservices@mycurrencyrewards.co.uk and we will endeavour to sort out your complaint.
Do I get ant extra benefits when I renew my subscription?
We look to provide extra benefits to our customers when ever we can, this is dependent on what offers are avilable at the time through out third-party partners.